Warranty, Repair and Return Information
Warranty & Repairs
We guarantee that all models of the All-Terrain Knee and ATK HydraPro will be free from defects in workmanship and materials for a period of two (2) years from the date of purchase. This warranty is available to the original purchaser and does not cover damage due to accidents, neglect, modifications, misuse, or damage caused by improper installation.
For complete warranty terms, please email firstname.lastname@example.org.
As of January 1st, 2019, we have implemented the following return policy:
Returned product will only be accepted in unused, re-saleable condition within 30 days of delivery.
All-Terrain Knee Original Series models (ATK-PA-01 and ATK-SF-01) and ATK HydraPro Series models (HYD-PA-02 and HYD-SF-02) are available as standard loaner units. All-Terrain Knee Premium Series units are available by special request if the patient's weight exceeds 275 lbs.
Prosthetists requesting to participate in the All-Terrain Knee Loaner Program will agree to adhere to the applicable guidelines and policies. Loaner knees may be ordered for trial purposes for a period of no longer than 30 days from delivery, and are not intended to function as replacements for existing equipment or for any other purpose. If your unit requires service or repair, please review the Warranty & Repairs guidelines outlined above.
If you have questions or would like to obtain a Loaner Application form, please call our office at (408) 692-5633 between 9:00 a.m.-6:00 p.m. ET, Monday-Friday, or email email@example.com.